As a monthly subscriber, we will charge your credit card in advance for the first year and ship you socks every month until you cancel your subscription. We will also renew your subscription purchase for the following year.
You can cancel your subscription anytime you wish through any of the options below:
(1) You can cancel by calling our Customer Service Team at (415)332-7300, during normal Business Hours Mon-Sat Noon-6pm. Feel free to leave us a message anytime.
(2) You can send us an email at firstname.lastname@example.org with your intention to cancel your subscription. To help us process by email, please include your registered email address and order number so we can easily locate the correct subscription.
Please note: We must receive your cancellation email 48 hours before subscription renewal in order to cancel your subscription prior to your next renewal. If we receive your cancellation email less than 48 hours before your renewal, you will be charged for the following month and we will cancel your subscription the next month.
We always want to give our customers the best experience with Soxalito during their subscription. If you have any additional questions or concerns, do not hesitate to reach out and we’ll be happy to help.